Complaint Investigation Report

306002644-4-5-2022-22-AS-AORZ-CMCVLC-20221222153140

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/26/2021 and conducted by Evaluator Rosie Quiroz

COMPLAINT CONTROL NUMBER: 22-AS-20211026112550

Lucy Yi, Business Office Coordinator, Patti Darsow, Director of Sales and Roxanne Psenicnik, Executive Director

-Residents sustained unexplained bruising while in care

On today’s date, Licensing Program Analyst (LPA) Rosie Quiroz conducted an unannounced visit to conclude this agency’s investigation into the complaint allegation mentioned above. LPA Rosie Quiroz arrived to the facility and was COVID-19 screened and met with Business Office Director Lucy Yi. Director of Sales Patty Darsow joined the inspection tour on or about 10:18am. Executive Director Roxanne Psenicnik arrived on or about 10:47am.

During the pre investigation telephone call, Interviewee indicated requesting to remove allegation “Residents sustained unexplained bruising while in care.” Interviewee indicated not making that allegation.

This agency has found the complaint allegation of " Residents sustained unexplained bruising while in care” is deemed UNFOUNDED; Meaning that the allegation was false, could not have happened or is without a reasonable basis. We have therefore dismissed the complaint allegation listed above.

An exit interview was conducted with Executive Director Roxanne Psenicnik and a copy of this report was provided via email.