Complaint Investigation Report, 07/28/2026 — Southern California Sunrise Recovery Center, LLC, Mission Viejo CA

Staff did not seek timely medical assistance for clients.

Based on the information obtained during the course of the investigation, the Department is unable to determine the validity of the allegation listed above. Therefore, the allegation listed is unsubstantiated.

Facility is operating outside of its plan of operation regarding client admissions.

Staff and therapist are not properly trained.

Clients are not receiving treatment as agreed to in the admission agreement.

Clients are not receiving medications as prescribed.

Facility does not provide adequate food service for clients.

Based on interviews conducted and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.