Complaint Investigation Report, 07/28/2026 — Southern California Sunrise Recovery Center, LLC, Mission Viejo CA

Staff did not meet the client's medical needs.

Based on the information obtained during the course of the investigation, the Department is unable to determine the validity of the allegation listed above. Therefore, the allegation listed is unsubstantiated.

Staff did not ensure the facility was kept clean.

Staff did not ensure that the facility was in good repair.

Staff did not provide adequate food service.

Staff did not provide safe transportation.

Based on interviews conducted and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.