Complaint Investigation Report

Per staff schedule from September 24 2025, through September 27 2025, there was only one staff on duty for the shift from 4:00 p.m. to 12:30 a.m. Per California Code of Regulations under Day Staff Client Ratio 81065.5 (a)(2) it states that Short Term Crisis Residential Programs shall have at least two direct care staff persons on duty, on the premises, any time clients are in the facility.

Based on observations and the interviews which were conducted, the preponderance of evidence standard has been met, therefore the following allegation: facility has insufficient staff on shift is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D.

An exit interview was conducted with Program Director Crawford and AD. A copy of this report along with the Appeal Rights were provided at the time of this visit.