Complaint Investigation Report

306004637-9-23-2021-22-AS-SSAS-CM5S67-20221215123526

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/26/2021 and conducted by Evaluator Jenifer Tirre

COMPLAINT CONTROL NUMBER: 22-AS-20210226094738

Facility did not provide resident's family with proper refund.

On this day Licensing Program Analyst (LPA) Jenifer Tirre met with Administrator Scott Branson in person to deliver findings on a complaint investigation discussing the above allegations. During the investigation LPA Tirre interviewed staff as well as toured facility. LPA gathered pertinent documentation for investigation including records and receipts.

The agency has investigated the complaint alleging “Facility did not provide resident’s family with proper refund”. Investigation revealed that on February 1, 2021 Hospice Equipment was picked up from facility. Investigation revealed that residents Amended admission agreement stated that in the event of a resident passing away, Soliel Senior Living will provide a prorated refund from the day all the residents belongings and medical equipment have been picked up from facility. Investigation revealed that facility did issue resident’s family with a refund however due to conflicting reports and information of timeline of events we have found that although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur therefore the allegation is UNSUBSTANTIATED.

A exit interview was conducted with Administrator and a copy of this report was provided to the facility.