Complaint Investigation Report

During the investigation of a complaint received on 12/06/24 it was reported that on 12/05/24 the resident complained of pain in her lower right back by grabbing the area with her hand, moaning and facial grimacing. Two staff persons checked the area and believed that the area was swollen. The resident was transferred to the hospital where she was diagnosed with lower right side (back) rib fractures.

The staff reported that the resident had not been seen by suffering a fall or any other type of accident. Medical records indicated that the resident had suffered numerous fractures throughout her body that were healed, healing or acute. There was adequate staff supervision (two staff) during the time that the resident complained of her pain and staff responded quickly and appropriately reporting the resident’s pain/change in condition and getting her medical aid.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated .

Licensee or administrator was advised a copy of this report will be sent via certified mail. Two copies of the report will be sent. Licensee or administrator is to sign and return a copy to the Orange County Regional Office.