Complaint Investigation Report

306005861-4-21-2022-22-AS-SSAS-CE4UX3-20220504155738

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/14/2022 and conducted by Evaluator Jessica Cho

COMPLAINT CONTROL NUMBER: 22-AS-20220414091757

Staff member inappropriately handled resident causing bruising.

Licensing Program Analysts (LPAs), Jessica Cho and Kathrina Chin made an unannounced visit to the facility for the purpose of a complaint investigation. LPAs met with Diana Manzano Velasco, Administrator, Johan Mathews, Administrator, Selene Mendez, Caregiver, and Francisco Garcia, Caregiver.

During the investigation, LPAs found that the address was reported in error and occurred at a different facility.

This agency has investigated the complaint and is determined to be UNFOUNDED. LPAs found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted, appeal rights explained and a copy of this report was given to the Selene Mendez, Caregiver.