Complaint Investigation Report

Regarding the allegation that Facility staff are recording the residents and visitors without adequate authorization , the following has been concluded: There are three video cameras observed in the facility's living room during the tour of the physical plant. Two of these are demonstrated to be a built-in system put in place by the facility's landlord, routed to a central console in a cupboard, and not currently in operation. A third camera is a remotely operated camera connected to the Internet. Footage received by the camera is accessible through an application on the licensee's phone.

A review of the resident's admission agreements found the presence of a signed Permission to Photograph issued to every resident and/or their authorized representative upon admission. The consent form however only states that "The facility will be photographing residents for the following reasons:

These photos will be considered confidential and will not be used for public use". Consent obtained to photograph residents does not extend to video footage obtained by the camera placed in the living room of the facility.

As a result, the allegation is found to be Substantiated, meaning that the preponderance of evidence standard has been met. A corresponding Type B citation was issued on the attached form LIC9099-D.

An exit interview was conducted and a copy of this report along with appeal rights were provided to a facility representative.