Complaint Investigation Report

306006248-10-27-2025-22-AS-AORZ-DMWUFL-20251029153254

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/19/2025 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20250919130858

MORNINGSTAR SENIOR LIVING OF MISSION VIEJO

Unqualified staff administering medication to residents in care

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit.

During the visit, LPA toured the facility and interviewed staff as well as reviewed and obtained pertinent documentation such as training records. Regarding the allegation that unqualified staff are administering medication to residents in care, the investigation revealed the following: LPA reviewed Medication Technician training records. Five out of five records reviewed show staff have received training. All staff interviewed stated receiving required training. Based on record review and interviews conducted, the allegation is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was provided to facility representative.