Complaint Investigation Report

Regarding the allegation that Staff are not providing residents with activities while in care, the following has been concluded: LPA observed residents relaxing in the facility's television room or in their bedroom. Staff interviewed stated that focused activities were offered based on the resident's personal preferences. Resident interviews conducted were inconclusive on that due to residents' various degrees of cognitive impairment. One witness interviewed stated that " They offer [my mother] activities but they don't push her to participate. " Given the facility's licensed capacity, no formal activity schedule is required and there wasn't one on file for LPA to review. As a result, this allegation is deemed to be Unsubstantiated, meaning that although the allegation may have happened or may be valid; there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided to a facility representative.