Complaint Investigation Report

After an initial disagreement in regard to the requirements applicable to visitors staying at the facility around the clock, it was later observed that a compromise was reached regarding access to resident R1's bedroom and visiting hours as resident was transitioning. Multiple visits by the chaplain and hospice social worker have additionally been documented in records reviewed by LPA.

Although the allegation that the Resident's personal rights have been violated may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

An exit interview was conducted and a copy of this report was provided and left at the facility.