Complaint Investigation Report

306005351-8-1-2024-22-AS-AORZ-D7RTRK-20240802145740

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/29/2024 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20240729154235

Facility did not provide records to authorized representative

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPA interviewed Administrator as well as reviewed email string. Regarding the allegation that facility did not provide records to authorized representative, the investigation revealed the following: Facility received request for records for Resident 1 (R1) on Friday, July 5, 2024. Records were sent to authorized representative in the afternoon on Monday, July 8, 2024. Law firm confirms receipt of records on July 8, 2024. Health and Safety Code requires records to be "provided promptly and not to exceed 2 business days". Facility adhered to the regulatory turn around time. Therefore the allegation is deemed unfounded, meaning the allegation is false could not have happened and/or is without a reasonable basis.

Exit interview conducted with Administrator and a copy of this report was left at the facility.