Complaint Investigation Report

Based on the interviews conducted on April 17 & 18, 2025, two out of the two staff corroborated with the allegation indicating an oversight. A photograph of the check dated April 17, 2025 intended to be issued and mailed out to R1's representative was provided to LPA via text message during the visit at 3:49pm.

Based on the interviews and record review, it is determined that R1's representative was not reimbursed timely upon R1's death for January 10-31, 2025, therefore, the preponderance of evidence standard has been met and is deemed substantiated. See the attached LIC9099-D.

An exit interview was conducted with Chief Executive Officer Allen Medina and Director of Business/Attorney Keack Vongphakdy, and a copy of this report including the LIC811 and the appeal rights were provided at the end of the visit.