Senior Care Records.

Facility Evaluation Report

Hills of Mallorca, the, Mission Viejo03/09/2026Licence 306006492

Capacity6
Census4
Date signed03/09/2026 11:03:40 AM
Name of licensing program analystBrandon Lopez
Name of licensing program managerSheila Santos
The inspector’s account

On March 9, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to conduct a Case Management - Health Checks. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Administrator Janine Cuyson was notified via telephone and later arrived to assist with today's inspection.

On today's visit, LPA observed four residents in care and two care giving staff present. LPA observed residents to be in clean clothes. LPA, accompanied by a care giving staff, conducted a tour of the physical plant. LPA inspected the four resident bedrooms and observed them to be free of hazards. LPA observed residents bedrooms to have the required furnishings of a bed, a chair, a chest of drawers, and a lamp. LPA observed resident beds to have clean linens and blankets. LPA observed additional linens to be stored in a hallway closet. LPA inspected the two shared resident bathrooms and observed them to be clean. Bathrooms were equipped with grab bars and non-skid floor mats. The water in each of the resident bathroom was operational and measured between 109.4 to 110.6 degrees Fahrenheit. LPA observed one set of lights in one of the resident bathrooms continues to be non-operational and has not been fixed yet.

LPA observed the facility has a two day perishable and seven day nonperishable food supply on hand. LPA observed kitchen appliances to be clean and operational. LPA observed the facility has a three day emergency food and water supply stored in the attached two car garage. No health or safety concerns were observed during the visit. LPA observed all of the facilities utilities to be operational during the visit. LPA additionally conducted interviews with three staff and four residents during the visit.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction