Complaint Investigation Report

304700138-1-9-2026-47-HC-SDUU-DQDTN2-20260116135200

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/22/2025 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20251222141848

FORESIDE MANAGEMENT COMPANY DBA FORESIDE HOME CARE

Home care organization is providing one hour of orientation training instead of two hours.

Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) regarding the above complaint allegation. EA met with the designees, Kate Dinaure and Jessica Filice.

Per interview with the designees, the initial onboarding training is provided by the licensee and a staff member. According to the designee, the total training hours can vary. However, they exceed the total 5 hours requirement.

EA reviewed the training documents for 24 HCAS hired between November 2025 thru December 2025. According to the Orientation Checklist for the 24 HCAs, the entry level training were completed.

Based on the EA's observation, interview and records review, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the designee, Jessica Filice.