Complaint Investigation Report

Regarding the allegation that Resident was not accorded privacy during visitations, the following has been concluded: Based on interviews conducted with staff members, residents and multiple witnesses, no instance or reported interference with privacy during visitations was reported. It was initially alleged that resident R2 had been observed to be inebriated and interrupting visits to other residents on the back patio of the facility. Based on observation, interviews and records reviewed, the behavior described in the initial complaint is consistent with signs of the dementia diagnosis of resident R2 rather than to the influence of intoxicants. Witness 2 (W2) confirmed that he has always been accorded adequate privacy during his visits to his relative. Witness 3 (W3) stated that he felt he was always being provided with sufficient privacy during visits. The allegation is therefore deemed to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Regarding the allegation that Staff do not provide activities for residents in care, the following has been concluded: Witness 4 (W4), responsible party for resident 4 (R4) confirmed that the activities provided were in accordance with their relatives’ preferences and wishes which were also verified to be documented in R4’s assessment. W5 additionally confirmed that activities offered corresponded to their relative’s expressed wishes and preferences, which was also corroborated by LPA’s observation during the initial complaint investigation and follow-up facility visit. As a result, the allegation is deemed to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted and a copy of this report was provided to a facility representative.