Senior Care Records.

Complaint Investigation Report

Eleonor's Place 2, Mission Viejo03/16/2023Licence 306005866

Census6
Date signed03/16/2023 03:20:12 PM
The inspector’s account

Based on interviews with Administrators they do not have any court order document on file that would exclude visitors from visiting R1. Based on interviews with 4 out of 6 residents stated they have not been denied visitations. The remaining residents were unable to be interviewed due to not being oriented to space and time and the other was unable to hear.

Based on the preponderance of evidence through interviews and observations the allegation that staff are prohibiting resident from having visitors is SUBSTANTIATED, meaning the complaint allegation was valid and that a violation has occurred.

The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8.

An exit interview was conducted and a copy of this report and appeal rights was provided to the Administrator.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction