Complaint Investigation Report

306005554-1-28-2026-22-AS-AORZ-DQTT6Z-20260130132754

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/07/2026 and conducted by Evaluator Jessica Cho

COMPLAINT CONTROL NUMBER: 22-AS-20260107104724

Licensing Program Analyst (LPA) Jessica Cho made an unannounced visit for the purpose of initiating the complaint investigation into the above allegation. LPA was greeted and granted entry by Care Staff Marcie Rechlin after identifying self and explaining the reason for the visit. Administrator (Admin) Laura Palomino arrived on premise approximately 9:30am to assist with the investigation. During the course of the investigation, LPA inspected the kitchen and garage refrigerators, successfully interviewed two of four clients, four staff, and obtained the following documentation for review: Client Roster and Personnel Report. The investigation is as follows: It is alleged that the facility refrigerator is not clean. LPA observed food stains and sticky residue on the glass refrigerator shelves and grease stains on the exterior of the kitchen/garage refrigerators. Based on observations, the preponderance of evidence standard has been met, therefore the above allegation is deemed SUBSTANTIATED. A deficiency is being cited on the attached LIC9099D. An exit interview was conducted with Administrator Laura Palomino, and a copy of this report including the appeal rights were provided at exit.