Complaint Investigation Report

During the interviews with clients, C2 and C3 reported that staff allow the clients to have visitors. During the interviews with staff, Staff 1 (S1) reported that staff always allow the clients to have visitors during visiting hours. S2 stated that the clients are allowed to have visitors during the visiting hours and reported that staff have to follow the visiting hours protocol. Per S2, in the past staff have allowed C1's friend to visit after visiting hours.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with Clinical Director Resendiz, and a copy of this report was provided to the facility.