Complaint Investigation Report

Regarding the allegation that Staff are not providing client a safe environment while in care , the following has been concluded: Based on records reviewed, interviews conducted and observations made in the facility, LPAs found that the majority of clients interviewed denied having concerns about their safety that would be the result of staff negligence or failure to provide adequate care and supervision. While occasional incidents generating anxiety or discomfort were brought up, clients interviewed also indicated that they believed staff were adequately addressing their respective concerns. Due to the short term nature of placement at the facility, the Department was unable to interview all parties involved in the reported circumstances. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid; there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

Regarding the allegation that Staff are not meeting client's care plan , the following has been concluded: Care plans reviewed and interviews conducted confirmed that clients are able to be receive one-on-one attention as needed, as well as regular appointments with clinician staff and skilled health professionals in addition to group activities provided at the home. Regular hourly checks are also performed and documented, as are clinician interactions, group activities etc. The allegation is therefore also found to be Unsubstantiated, meaning that although the allegation may have happened or is valid; there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

An exit interview was conducted and a copy of this report was provided to a facility representative.