Complaint Investigation Report

Based on the interviews, R1 and R2 confirmed that the staff were compensated transportation fees for outings in addition to the recurring monthly rent, which they had no concerns about. R1 and R2 confirmed going out in the community for shopping or appointments with a facility staff who is providing care and transportation for several hours a day also corroborated by two out of two staff. R1 and R2 confirmed withdrawing funds themselves and that staff have not been involved. The remaining resident interviewed denied the allegation. In review of the Admission Agreements dated February 15, 2025 for R1 and February 7, 2025 for R2, R1 and R2 are charged a transportation escort fee in the amount of $40.00 per hour per agreement. Based on the investigation, there are no concerns regarding misusing of funds.

Therefore, this agency has investigated the complaint and based on the interviews which were conducted and the records that were reviewed, the following allegation: Facility staff is accessing and misusing funds belonging to residents is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with House Manager Amelia Morales and Administrator Theresa Kholoma by telephone, and a copy of this report including the LIC811 were provided at exit.