Complaint Investigation Report

Staff 3 (S3) explained there are some confused residents in the building and even before residents were isolated during the outbreak, some residents would come down to the kitchen and claim they never ate due to their confusion. All the residents interviewed during the investigation denied the allegation and did not have a problem with the food service during the isolation period.

Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegation: Staff are not delivering meals to the resident timely. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.