Complaint Investigation Report

Per Orkin Services a Commercial Special Service Agreement conducted on 7/25/2023, pest control company completed full chemical treatments as well as proactive chemical protection treatments on multiple apartments surrounding R1’s apartments. Per records, pest control came out again on 9/22/2023 and found negative activity for bed bugs.

Per observations Department conducted an initial 10 day visit on 8/1/2023, during visit multiple resident bedrooms were observed including R1’s room, during visit, no bed bugs were found.

Per interviews conducted the following was revealed: Interviews conducted with three staff members stated that they were informed that R1 had bed bug found on residents body during night shift. Staff stated Pest Control company was contacted and came out following day. Staff interviews stated that Pest Control inspector came out and inspected R1’s room as well as several other rooms. Per staff interviews only R1’s room was found to have bed bug activity. Staff stated that pest control did service heat treatments for R1’s room as well as surrounding rooms. Staff stated that pest control also conducted follow up treatments. Staff temporarily relocated R1 during treatments, bathed R1 as well as cleaned R1’s bedding and clothing to prevent any additional spreading of eggs or bugs as per recommended by Pest Control.

Per interview conducted with Pest Control inspector, Inspector stated they conducted a visit the next day and confirmed R1’s room was the only room they observed to have active bed bugs. Inspector stated they did heat treatments as well as preventative treatments to R1’s room as well as additional rooms surrounding area. Inspector stated that source of bed bugs was R1’s bed spring where eggs had hatched. Inspector stated notified staff and had box spring removed. Inspector stated they have conducted follow up treatments for R1’s room and as part of protocol had K9 Dogs come out to sniff if any more bugs are active in area before having R1 move back to their room. Inspector stated that room was cleared. Inspector confirmed that only R1’s room was impacted by bed bugs.

Based on information gathered from complaint investigation, the allegation of Staff failed to address bed bug infestation in residents room was deemed UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur as reported.

An exit interview was conducted with Executive Director and copy of report was provided.