Complaint Investigation Report

306005908-4-21-2026-22-AS-APAO-DTD699-20260421203623

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/23/2024 and conducted by Evaluator Cassandra Mikkelson

COMPLAINT CONTROL NUMBER: 22-AS-20240123145605

Staff does not respond to resident's call for assistance in a timely manner.

On 04/21/2026, Licensing Program Analyst (LPA) contacted the licensee via phone and email to deliver final findings regarding a complaint that was received on 01/23/2024.

Staff does not respond to resident's call for assistance in a timely manner.

Interviews conducted indicated that there are times where residents have to wait longer periods of time for help while other times are shorter. It is based on the caregiver status and if they are helping other residents at that moment. Staff attempt to help all residents as quickly as possible but sometimes it can be challenging. Residents are not upset with the wait times and understand as staff are having to help different residents at different times. Therefore, the allegation staff does not respond to resident’s call for assistance in a timely manner is unsubstantiated.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.