Complaint Investigation Report

306004407-3-22-2023-22-AS-MSTC-CQK38Z-20230403180221

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/13/2023 and conducted by Evaluator Joseph Alejandre

COMPLAINT CONTROL NUMBER: 22-AS-20230313154427

Licensing Program Analyst (LPA) Joseph Alejandre made an announced 10-day visit to begin the investigation into the allegations listed above. LPA met with Administrator Flormine Resurreccion and explained the reason for the visit. The investigation into the allegation, staff handled resident in a rough manner revealed the following. It was alleged that staff handle residents in a rough manner when providing care or assisting residents. 4 out of 6 residents and 2 out of 2 witnesses interviewed could not corroborate that report. 4 out of 4 staff interviewed denied the allegation. There have been no reports of any type of abuse or mishandling of residents. Based on the evidence gathered the allegation, staff handled resident in a rough manner is deemed unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.