Complaint Investigation Report

The investigation revealed the following; In regards to the allegation, "Client's right were violated by staff" it was alleged that C1 was not allowed to go into the community alone because S1 stated C1 hadn’t earned it. (2) of (2) staff interviewed denied the allegation. (2) of (2) clients interviewed could not corroborate the allegation. Interviews show that C1 was allowed to go out into the community as part of C1's community access plan. Interviews with C1's placement agency confirmed this as well. Based on LPA review of documents and Interviews conducted there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation, "Facility did not meet client's needs" it was alleged that C1 was not allowed be an adult and make adult decisions while growing as a person. Details provided state that C1 was not allowed to go to church, school, see friends; unless directly supervised by the household. (2) of (2) staff denied the allegation. (2) of (2) clients interviewed could not corroborate the allegation. Review of documentation shows that C1 had a community access plan and was able to access the community. Interviews state that C1 was able to and did go out into the community without staff present and would also not sign out as requested. Based on LPA review of documents and Interviews conducted there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation, "Facility is not kept clean, orderly and sanitary" it was alleged that C2 urinates on the toilets that are often not cleaned until morning and that C2 covers the floors with food and is not cleaned. (2) of (2) staff denied the allegation. (2) of (2) clients interviewed could not corroborate the allegation. LPA Villalobos conducted a health and safety check on 2/21/20 and 10/6/21. LPA observed the facility to be in clean and good repair. Based on LPA observations and Interviews conducted there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED