Complaint Investigation Report

Regarding Allegation #1 : Financial Abuse.

The alleged staff did not give C1 April and May P&I money. A1 relays that A1 did have conversation with Mental Health America of Los Angeles (MHALA) staff and advised that C1 P&I money for April and May 2023 had gone missing and the facility would reimburse MHALA the $800.00 funds. A1 relays that A1 does not believe any other clients funds have gone missing. On 06/02/2023 LPA Calderon interviewed C1-C3 for complaint. C1 passed away on 05/24/2023 and could not be interviewed. C2 relays that C2 gets money from SSI and staff has never refused to give him his P&I money when he asks for the money. C3 relays that staff told C3 that he had to wait for 2 weeks as C3 check had not been deposited by the bank. C3 relays that when he did have money in C3 account staff gave C3 money when C3 asked for the money.

Based on LPA Calderon observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegation “financial Abuse” is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 are being cited on the attached LIC 9099D.

An exit interview was conducted and copy of the Complaint Report was provided to the Administrator Mary Cruz (A1).