Complaint Investigation Report

Allegation #1: Facility staff is not ensuring that residents are adequately fed while in care.

Staff 1-2 (S1-S2) and residents 1-6 (R1-R6) interviewed stated residents are adequately fed and are not only served cold cereal. S1-S2 and R1-R6 stated the clients are getting plenty of food to eat, three (3) meals per day plus snacks, breakfast, lunch, dinner, and snacks daily. The facility serves a well-balanced meal. The facility also provides alternative options, if residents don't want what's on the menu. S1-S2 and R1-R6 stated for breakfast residents are served eggs, bacon, sausages, potatoes, hash browns, grits, cream of wheat, oatmeal, pancakes, waffles, toast, cereal & milk, fresh fruits, yogurt, a variety of beverages, coffee, milk, juices, and water. R1-R6 stated for lunch staff serves cold-cut sandwiches, grilled cheese sandwiches, tuna sandwiches, egg salad sandwiches, peanut butter & jelly sandwiches, hot dogs, hamburgers, pizza, tacos, burritos, fish, baked and fried chicken, mashed potatoes, rice, vegetables, stew, spaghetti, pasta, soup, salad, apple sauce, fresh fruits, vegetables, french fries, dessert, and beverages. R1-R6 stated the portions of food served are more than enough and they get plenty of food to eat and the staff will give them seconds. R1-R6 stated that they had no complaints about the food. During today's visit, LPA observed staff cooking and preparing, breakfast and lunch for the residents. S1-S2 and R1-R6 denied the allegation.

Allegation #2: Facility staff is not ensuring that residents receive a variety of food while in care.

Staff 1-2 (S1-S2) and residents 1-6 (R1-R6) interviewed stated residents have a variety of food to eat. S1-S2 and R1-R6 stated the clients are getting plenty of food to eat, three (3) meals per day plus snacks, breakfast, lunch, dinner, and snacks daily. The staff serves a well-balanced meal and a variety of food options to choose from every week. R1-R6 stated that they had no complaints about the food. R1-R6 stated every week the food menu changes and residents can select something different if they prefer. Residents are not served the same food every week. LPA reviewed the food menus for April and May 2023, both months' menu has a variety of food choices. S1 stated that they do not recycle their menus every week. S1 stated they will improve and change the food menu when they get feedback from the residents. S1-S2 and R1-R6 denied the allegation as false.

Investigation revealed the following: Staff 1-2 (S1-S2) interviewed stated the allegations are all false. S2 and LPA Bunker observed the food in the facility refrigerators, freezers, kitchen cabinets, and pantry.