Complaint Investigation Report

Regarding Allegation: Client requires a higher level of care than facility is providing.

Interviews with staff revealed that Client 1 (c1) needs prompting to shower, take medications, change clothing, wash hands, and change mask. C1 sometimes refuses to do so. Staff stated that c1 will sometimes defecate in pants, due to not wanting to wear prescribed diapers, stated to staff “they are itchy” Staff stated C1is not always compliant right away, with areas listed c1 needs help in. Staff indicated, eventually c1 will listen to staff, may take a couple times to be prompted. Although prompting and reminders are given. C1 will allow staff to physically assist with bathing twice a week. Record review revealed Physicians Report dated 01/06/21 indicates C1 can toilet without, assistance, and Needs prompting for personal care, and hygiene. LPAs physically observed C1 in bed. C1 had a clean white t-shirt, clean pajama bottoms, a clean mask, and no visible stains were seen on hands, clothing

or any other part of C1’s body. C1 stated that they are compliant, and take showers on a regular basis, and does not need assistance with toileting. Based on LPA interviews, Record Review, and observation Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

A copy of this report was provided, Exit interview conducted. No citations issued during