Complaint Investigation Report

Incident Reports (Dated: 1/18/24, 03/22/24, 4/15/24, 5/5/24, 6/8/24, 6/7/24, 8/3/24) In-Service Training (Dated: 4/22/24-1/14/25), Physicians Reports (Dated: 03/06/25, 4/3/24, 4/4/24), and Personnel Records were obtained from the facility.

The investigation revealed the following: Allegation- Staff verbally abused residents.

The details of the complaint alleged that the staff in the facility verbally abuses its clients. On 3/20/25, from 10:00am-2:00pm, the department interviewed staff (S1-S5) and clients (C1-C3) regarding the allegation. Staff (S1-S5) denied the allegation that the facility Staff verbally abused residents . All Staff (S1-S5) stated that no one at the facility has ever verbally abused any of the clients they take care of at the facility. They state that they have no knowledge of any verbal abuse directed at the clients and that no client has said or given the impression that they were being verbally abused. S1 stated that all staff have the required training and knowledge to deal with a stressful situation if it should arise and can deal with it without raising their voice or traumatizing the clients in any way.

The Department interviewed clients (C1-C3) about the allegation and 1 of 3 clients that were interviewed denied the allegation that Staff verbally abused residents . The client stated that they have not been verbally abused by the staff and enjoyed living at the facility. Two of the three clients interviewed, were unresponsive and could not participate fully in the interview process.

The Department reviewed the Appraisal/Needs Service Plan (Dated: 04/01/24, 04/07/24), Incident Reports (Dated: 1/18/24, 03/22/24, 4/15/24, 5/5/24, 6/8/24, 6/7/24, 8/3/24), In-Service Training (Dated: 4/22/24-1/14/25), and Physicians Reports (Dated: 03/06/25, 4/3/24, 4/4/24). The department observed that the staff has the required training in Personal Rights, Abuse Reporting, Verbal De-escalation techniques, and CPI (Crisis Prevention Intervention).

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that Staff verbally abused residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

An exit interview was conducted with Stephanie Smith, Administrator, and a hard copy of this Complaint Investigation Report was provided.