Complaint Investigation Report

Allegation: Staff do not prevent long-term rodent infestation.

On July 15, 2026, between 9:30 AM and 10:45 AM, the Department examined the facility's interior, which included the kitchen, pantry, dining room, living area, client bedrooms, garage, and exterior perimeter. The inspection revealed no evidence of rodent activity, such as droppings, nesting materials, entry points, odors, or damaged food packaging. The exterior inspection also showed no holes or gaps, vegetation, standing water, trash, or debris.

On July 15, 2026, between 9:45 AM to 11:00 AM, the Department interviewed staff members identified as Staff #1 through Staff #3 (S1-S3). Three (3) out of the three (3), none could corroborate the claim of a rodent issue. Staff #1 (S1) mentioned that while there have been occasional sightings of rodents over the past couple of years, particularly during weather changes, Staff #2 (S2) reported observing rodents in the facility as recently as July 14, 2026. Staff #1 (S1) stated that rodent activity had been reported on July 14 and that a request for pest control service had been submitted for July 15. Staff #3 (S3) indicated that rodent activity has fluctuated over the past couple of years, but (S3) could not recall the most recent sighting. All staff members confirmed that the facility is proactive in addressing this issue by maintaining a pest control services agreement and using four rodent bait station boxes and several mousetraps throughout the common placed by the pest control company.

On July 15, 2026, between 9:50 AM and 10:15 AM, the Department interviewed Clients #1 and #2 (C1 and C2). Two (2) out of the two (2) clients reported no concerns and indicated they had not seen any rodents in common areas or their private bedrooms. Clients #3 (C3) and #4 (C4) were unavailable for interview as they were out in the community during the visit.

On July 15, 2026, between 01:00 PM and 1:20 PM, the Department interviewed witness identified as Witness #1 (W1). (W1) confirmed that the facility currently has an active service agreement for monthly pest control and weekly rodent control. (W1) mentioned that the facility has implemented proactive measures to address ongoing rodent issues. Additionally, the company is restricted to providing only Rodent Bait Stations in compliance with state licensing regulations, which prohibit the use of toxic chemicals on the premises.