Complaint Investigation Report

It was alleged that the facility did not provide an admission agreement to resident. LPA conducted a total of 6 interviews which consisted of staff, residents, and external parties. 3 out of the 6 interviews corroborated with the allegation by stating that an admission agreement was never provided. 1 of the interviews stated “there were no talks of anything to do with an admission agreement…I think that's the issue right now with the refund" (regarding to the previous allegation). 1 of the interviews also provided a direct admission of not providing the resident (R1) with an admission agreement. LPA reviewed documents such as the facility admission agreement and R1’s file, of which it was observed that the facility did not have a copy of the signed admission agreement from R1 because it was not provided.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, the preponderance of evidence standard has been met, therefore the allegations are SUBSTANTIATED.

An exit interview was conducted with S1 and facility administrator (AD) Juan Garcia Trujillo via phone call. A copy of this report was provided and explained.