Complaint Investigation Report

CONTINUED...Two of four interviewees indicated "staff cook on the weekends, it may not be the food the clients like but they cook."

Regarding the allegation, "Facility has insufficient staff" the investigation revealed the following: Facility is a level 3 home. (L/AD) Crescencia Santiago indicated "two clients are in day program from 8:00am-2:30pm and the other two work and go to school so they get back later in the evening." Two of four interviewees indicated "The staffing was not good during COVID, some staff moved back to the philipines and there's new staff now."

LPA Quiroz reviewed LIC 500-Personnel list during today's visit which indicates there is one caregiver on day shift hours seven days per week, and (L/AD) Santiago indicated living at the facility.

The department has investigated the allegations listed above.

Therefore based on the preponderance of evidence gathered through interviews conducted, documentation review and observations conducted by LPA Quiroz, the allegation that the "Facility refuses to cook on weekends" and "Facility has insufficient staff" was found to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with (L/AD) Cresencia Santiago, and a copy of this report, along with LIC9099-D, Appeal Rights were provided at exit.