Complaint Investigation Report, 04/24/2025 — Hills of Gowdy, the, Lake Forest CA

Complaint Investigation Report

Hills of Gowdy, the, Lake Forest04/24/2025Licence 306006369

Census6

Date signed04/24/2025 10:07:02 AM

The inspector’s account

306006369-4-24-2025-22-AS-AORZ-DG3PWK-20250425114051

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/20/2025 and conducted by Evaluator RoseMarie Ruppert

COMPLAINT CONTROL NUMBER: 22-AS-20250220103503

Staff is not providing a refund upon resident’s death.

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit regarding a complaint. LPA was greeted and granted entry at 9:33am. LPA met with Carla Ward, Administrator. The facility has six residents in care.

LPA explained to Administrator that the purpose of the visit was to amend an LIC 9099-D delivered on February 20, 2025 regarding a substantiated finding. An exit interview was conducted with Administrator Carla Ward and a copy of the reports were provided to the facility.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction