Complaint Investigation Report

306006369-4-14-2025-22-AS-AORZ-DG3PWL-20250425114051

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/20/2025 and conducted by Evaluator RoseMarie Ruppert

COMPLAINT CONTROL NUMBER: 22-AS-20250220103503

Allan Manimbo, Administrative Designee (AD)

Staff left resident in soiled clothes/diapers for a period of time.

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to the facility to deliver findings for a complaint visit conducted on February 20, 2025. LPA was greeted and granted entry and spoke with Carla Ward, Administrator via phone. LPA met with Allan Manimbo, Administrator Designee.

LPA interviewed staff and residents regarding care provided and the length of time it took for staff to respond for toileting needs. Two residents stated staff come timely and check on them when they call. One resident toileted independently. LPA reviewed resident file and spoke with home health who visited twice a week. Home health nurse stated there is a resident log that shows how often residents are changed or turned and that it is being followed. Staff stated if residents call, they attend to them within fifteen minutes.

Although the above allegation may have happened there is not a preponderance of evidence to prove the alleged violation occurred; therefore, the allegation that the resident was left in soiled clothes/ diapers for a period of time is unsubstantiated.