Complaint Investigation Report

Resident sustained a fracture due to lack of care from staff

Interviews conducted and records reviewed indicated that Resident R1 did not sustain any fractures or head injuries after the fall that occurring on 02/15/2024. Interviews with staff indicated that staff were present and were able to assist R1 during fall. Hospital records indicated that R1 did not have any injuries or fractures, but a sling was requested due to bruising and pain in arm from fall. Based on records reviewed and interviews conducted, there is insufficient evidence to corroborate the allegation.

Interviews conducted indicated that staff speak appropriately to residents in care. Staff do not yell or talk inappropriately to residents in care. Interviews with residents indicate that staff are kind and there are no complaints regarding staff. Based on records reviewed and interviews conducted, there is insufficient evidence to corroborate the allegation.

Staff did not ensure that resident was adequately fed

Interviews conducted indicated that residents are adequately fed at the facility. Residents are able to eat breakfast, lunch and dinner with snacks as needed. Interviews with residents in care indicated that there is plenty to eat and a good variety of foods and meals to choose from. Based on records reviewed and interviews conducted, there is insufficient evidence to corroborate the allegation.

Interviews conducted indicated that staff do not throw objects at residents in care. Interviews with residents indicated that they were not aware of any objects being thrown at the facility. Based on records reviewed and interviews conducted, there is insufficient evidence to corroborate the allegation.