Complaint Investigation Report

LPA observed in the admission agreement information regarding filing a complaint with Licensing, which the client acknowledged . Staff indicate that clients can file a complaint at any time but are encouraged to call licensing during business hours as Licensing is not a 24 hour business. Three out of three staff deny not allowing client to file a complaint to Licensing and client admits to being allowed to make confidential calls. Regarding calls to client families, clients are encouraged, but not required, to contact family members during normal hours per facility staff. Three out of three staff deny preventing clients from contacting family members by phone. On 11/23/2020, C1 signed the acknowledgement/ inventory list that credit cards, checks or debit cards are not allowed nor any valuables. Facility staff indicate all clients receive a copy of the paperwork they sign. Based on interviews conducted and record review, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit interview conducted and a copy of this report was provided.

*This is an amended report reflecting a change in verbiage.