Complaint Investigation Report

306006360-10-6-2023-22-AS-MVAO-CYYRBF-20231229115239

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/04/2023 and conducted by Evaluator Joseph Alejandre

COMPLAINT CONTROL NUMBER: 22-AS-20231004114033

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegation listed above. LPA met with Executive Director Christopher Tharp and explained the reason for the visit. The investigation revealed the following. It was reported that Resident 1 did not receive a refund for their reservation fee of $2500.00. Resident 1 never moved into the facility but a pre-appraisal was conducted. Resident 1 reported that they were informed that they would receive a full refund. LPA interviewed staff who corroborated this report. LPA reviewed facility documents which show a refund has been processed but not issued. At the time of this report the refund has not been issued and Resident 1 has not received a refund. Based on the evidence gathered, the preponderance of evidence standard has been met, therefore the allegation is substantiated. Violations are being cited per California Code of Regulations, Title 22 division 6. An exit interview was conducted and a copy of the report and appeals rights was provided.