Complaint Investigation Report

306000289-7-24-2026-22-AS-APAO-DWJ9JF-20260731232441

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/22/2022 and conducted by Evaluator Kimberley Mota

COMPLAINT CONTROL NUMBER: 22-AS-20220422160701

Staff member failed to treat residents with dignity and respect

Licensing Program Manager (LPM) Mota spoke with Michael Milo, Administrator via telephone visit to discuss and deliver the findings for the above allegations.

During the course of the investigation, the Department conducted interviews, reviewed records, and toured the facility.

It is alleged that Staff (S1) is verbally abusive, yells, and speaks inappropriately to the residents and facility has insufficient staffing. Based on interviews conducted by Licensing Program Analyst (LPA) Alejandre with 5 of 5 residents there were no complaints by residents of staff speaking to them inappropriately or being verbally abusive. All residents stated that staff are nice and provide appropriate care when needed. In addition, 2 of 2 staff stated that they do not speak to residents inappropriately nor have they observed staff to do the same. Based on all statements being consistent about no witnessed or observation of any staff yelling, speaking inappropriately or being verbally abusive to residents and all residents stating that their care needs are being met, the department has determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur. Therefore, the above allegations are UNSUBSTANTIATED.