Complaint Investigation Report

The General Manager reported that in each instance he was not at the facility. The General Manager verified that the staff did require the Ombudsman to check in and go through the sign in process. Even though the Ombudsmen were required to go through the sign in process they were granted entry into the facility after being delayed for a short time. The General Manager reported that staff have been retrained and are aware of all the exceptions to the screening process. Based on the evidence gathered through interviews the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Violations are being cited per California Code of Regulations, Title 22, Division 6, Chapter 8. An exit interview was conducted and a copy of this report along with citations and Appeal Rights (LIC 9058 01/16) was provided to the General Manager.