Complaint Investigation Report

304700381-8-22-2025-47-HC-SDUU-DL6S8T-20250903133938

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/11/2025 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20250811095426

Home Care Aids are providing medical assistance.

Enforcement Analyst (EA), Mila Quinto conducted a complaint inspection visit regarding the above complaint allegation. EA met with the designee, Alexander Collins III.

EA conducted an interview with the designees, Alexander Collins III and Rebecca Herrera (via phone). According to the designee, Rebecca Herrera, they do not provide medical services to clients. The designee stated during the orientation training for HCAs, they go over the details of what services can be provided and cannot provide to clients. This includes the Fact Sheet from HCSB website.

Based on the EA's observation, interview and records review, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the designee, Alexander Collins III.