Complaint Investigation Report

LPA inspected the bathroom and walk-in closet with Witness #1 (W1) and there were no odor present and signs of water damage. Based on interviews with three of three staff and one witness, the carpet was cleaned after the water leak. Based on the work order, the carpet was cleaned March 25, 2026. LPA attempted an interview with R1, however LPA was unable to qualify R1 due to their medical condition. LPA verified that per the facility map, R1 lives on the Independent Living (IL) side of the facility of Building A. Interviewed staff and witness also corroborated R1 resides in the IL. Building A is independent and is not under the purview of the Department's jurisdiction as the license only applies to Building B for the Assisted Living portion of the facility.

Therefore, this agency has investigated the complaint and based on observation, interviews, and record review, the allegation: Facility is in disrepair is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with Executive Director David Alvarado, and a copy of this report including the LIC811 were provided at the end of the visit.