Complaint Investigation Report

306004192-6-9-2026-22-AS-APAO-DUW5BG-20260609194842

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/10/2024 and conducted by Evaluator Arielle Pascua

COMPLAINT CONTROL NUMBER: 22-AS-20240710140223

WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE

Neglect resulted in a resident aspirating

This report is being amended for signatures.

On 05/09/2026, Licensing Program Analyst (LPA) Arielle Pascua delivered complaint findings via telephone with Facility Licensee, Faye Shen and explained the purpose of the visit.

The purpose of the visit was to deliver complaint findings for the allegation above.

Current census was 118. A brief interview with Licensee Shen was conducted.

It was alleged that due to staff neglect the resident aspirated.

Based on information gathered, it was learned that during the time when the resident aspirated, the resident was not at the facility at the time.

This agency has investigated the complaint allegation(s). This agency has found that the complaint was UNFOUNDED, meaning that the allegation(s) were false, could not have happened and/or was without a reasonable basis. This agency has therefore dismissed the complaint.

There were no deficiencies observed or cited during today’s complaint visit.

Exit Interview and a copy of this report will be sent to the facility mailing address.

An email copy was also provided for signature.