Complaint Investigation Report

It was alleged that residents with dogs are leaving dog feces in the central outdoor courtyard, both on the cement and grass, and the dog feces are not being cleaned up by the residents with dogs or staff. LPA inspected the facility and observed multiple areas with dog feces in the central outdoor courtyard, both on the grass and cement, with some feces appearing dry and old and some feces appearing flat from being stepped on. LPA reviewed photographs of the central outdoor courtyard showing similar dog feces from days prior. Out of seven residents interviewed, four residents corroborated that dog feces are not being cleaned up timely and that it negatively affects them, with one resident reporting that some residents stopped using the central outdoor courtyard because they could not handle the smell and the flies.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. Civil penalties for repeat violations are being assessed. See LIC421FC. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.