Complaint Investigation Report

into the community and purchase items or family brings them items. If a resident doesn’t notify the facility staff of they new items then facility is not aware of the items. Residents’ bedrooms have a door that can be locked when they leave out of the community. Staff have not received any complaints or information that any residents had any missing items and were not aware of it. Interview with 10 of 10 residents stated that they have not had any items missing from their bedroom. When they leave to the community they lock their doors.

It is alleged that staff do not ensure residents received personal mail correspondence. Interview with 2 of 2 staffed stated that when facility received resident mail they place it in residents inbox, take it to their room if residents request it or leave at the front desk so residents can pick it up. Interview with 10 of 10 residents stated that they get their mail when it gets to the facility. They normally pick it up from the front of the facility where their mailbox is.

It is alleged that staff does not ensure residents room has required bedroom furniture. LPA Tirre on May 2, 2024, while conducting the facility visit toured the physical pant of the facility and observed various rooms throughout the facility. LPA observed that resident bedrooms had required furnishings per required regulations. Interview with 10 of 10 residents stated that they have always had furnishing in their bedrooms to beds, closet, chairs and dressers. They stated that they had no any issues with not having furnishing in their bedroom.

It is alleged that staff do not ensure reporting requirements are followed, specifically to reporting incidents involving residents. Interview with 2 of 2 staff stated that when an incident happens at the facility staff report it to management and management fills out the LIC624 unusual incident report and send it to the Department. Complaint details does not state a specific date or incident to verify is such was reported. However, LPA Martinez verified through our reporting system that there are records of the Department receiving incident report from the facility.

It is alleged that staff do not ensure that transportation arrangements are made for residents. Record review revealed that page 37 of the admissions agreements states the following for transportation: The van schedule will be posted at the front office on a daily basis. Transportation will be provided to medical appointments within a five (5) mile radius, and must be scheduled by front office personnel. Transportation to non-medical