Complaint Investigation Report

306004192-7-11-2025-22-AS-LMUZ-DJLSZH-20250715141906

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/16/2022 and conducted by Evaluator Kerry Hiratsuka

COMPLAINT CONTROL NUMBER: 22-AS-20220616111042

WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE

Staff did not safeguard resident's personal property

Licensing Program Analyst (LPA) Hiratsuka conducted this visit to deliver the results of the allegation above. This incident occurred in September 2021 to June 2022.

A former resident stated many of their personal items were stolen. Chief Operating Officer Faye Shen stated she was not made aware of any items missing from the resident. The resident's file did not have a personal property inventory list. LPA unable to interview resident. Based on the information, the allegation cannot be proved or disproved.

Therefore, LPA finds the allegation to be "unsubstantiated." A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the violation occurred.