Complaint Investigation Report

306004192-7-11-2025-22-AS-LMUZ-DK528K-20250731171027

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/21/2021 and conducted by Evaluator Kerry Hiratsuka

COMPLAINT CONTROL NUMBER: 22-AS-20210521161415

WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE

Staff did not prevent a resident from wandering

Licensing Program Analyst (LPA) Hiratsuka conducted this visit to deliver the results of the allegation above. This incident occurred in May 2021.

A review of the resident's physician's report was done. There were two and both stated the resident may leave the facility unassisted. Per interviews the resident did leave the facility at any time day or night. The facility staff are not allowed to restrain or prevent a resident from leaving the facility. The one incident in question the resident had a fall while out of the facility during the evening hours and brought back by good samaritans. The resident did not suffer any ill effects.

Based on the evidence gathered, the Department finds that the allegation is unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.