Complaint Investigation Report

306004192-2-14-2025-22-AS-AORZ-DEBNV5-20250228094722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/10/2025 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20250210083250

WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE

Licensing Program Analysts (LPAs) Kimberly Lyman and Andrea Mendivil conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPAs were greeted and granted entry into the facility and explained the reason for the visit.

During the visit, LPAs interviewed staff and toured the facility. Regarding the allegation that facility is in disrepair, the investigation revealed the following: LPAs toured the facility and observed the following: The back elevator is inoperable. Interview with staff indicated the elevator has been down for about 6 months. LPAs observed multiple holes in the memory care unit sitting area with buckets for leaking water and an air conditioning unit in memory care unit is in disrepair. Electrical socket in common area of memory care unit is in need of repair. The flooring inside room 247 appeared to be buckling. Based on observation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Violations are being cited per California Code of Regulations Title 22, Division 6, Chapter 8.

An exit interview was conducted and a copy of this report, LIC9099D, and appeal rights were provided.