Complaint Investigation Report

During the initial visit on October 31, 2024 LPA tour the facility and observed that on the second and third floors there are couches with brown and black discoloration. LPA observed that the couches' leather and/or cloth is ripped or cracked. On the Memory Care units located on the second and third floors LPA observed that the wood floor is broken and missing parts of the tiles. LPA observed that some of the disrepair tiles can be a hazard trip for residents in care. On the Memory Care units LPA observed chipped tables, tables missing paint and chairs with ripped plastic covers. During the tour LPA observed that the baseboards throughout the facility are chipped and have brown and/or black discoloration. On the first floor LPA observed that the dryer is missing the top cover which exposes the flame. On the first floor LPA also observed that one of two washing machines is missing the front cover exposing the washing machine's cables. LPA also observed that the elevator by the first floor laundry room is out of service. Two of three elevators are operating properly.

Based on observations and the interviews which were conducted, the preponderance of evidence standard has been met, therefore the following allegations: facility does not have a full-time activity director

and facility is in disrepair are deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D.

An exit interview was conducted with facility representative and a copy of this report along with the Appeal Rights were provided at the time of this visit.