Complaint Investigation Report

306004192-10-2-2024-22-AS-MSTC-DAJ5XC-20241029202032

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/26/2024 and conducted by Evaluator Jerome Haley

COMPLAINT CONTROL NUMBER: 22-AS-20240926084612

WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE

Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to begin the investigation into the complaint allegation above. LPA was greeted by staff and explained the reason for the visit upon entry. The complaint investigation consisted of interviews with facility staff, residents, and LPA observations.

Regarding the complaint allegation: Residents are smoking in their room

During the investigation 3 of 5 individuals interviewed, confirmed the allegation above. During an interview with Staff 1 (S1) it was discovered, R1 was moved from the second floor due to smoking inside their room. R1 was moved to a first floor room with a patio to prevent R1 from smoking inside the room. During the visit, observations were made that confirmed the complaint allegation. Photos were taken.

Based on the evidence gathered through interviews and observations, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Violations are being cited per California Code of Regulations Title 22.

An exit interview was conducted, and a copy of this report, and appeal rights were provided.